What should I expect for shipping?
I am a one-woman show here at 12th House Moon, so please allow me 1-5 days to process your order. Your patience is greatly appreciated and I always do everything I can to get your order shipped in a timely manner :) Domestic orders typically arrive within one to two weeks of shipment. International orders are trickier to predict, but will generally arrive within the month. Please remember that I have no control over a package once it is in the postal system, and shipping delays due to the carrier are completely out of my hands. However, I will of course provide you with a tracking number and do what is within my power to alleviate any shipping stress.
What happens if my package is lost in transit or stolen?
Ugh, that is simply the worst. Unfortunately, as packages are out of my hands once in the possession of the carrier, I am not able to offer refunds or replacements for missing items at this time. Please make sure you are providing a secure, carrier-verified address at checkout.
What happens if my jewelry gets damaged in shipping?
Oh no! If your piece arrives damaged, please contact me within 48 hours of delivery and we can work out a replacement or repair plan. I have never had a piece get damaged in transit and I take great care while packaging your orders, but there’s a first time for everything!