Returns and Exchanges
I want you to love your purchase! If for any reason you are not completely satisfied, I’m happy to offer returns or exchanges under the following conditions:
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Items may be returned or exchanged within 7 days of delivery.
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To be eligible, items must be unused and unworn.
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Customers are responsible for return shipping costs unless the item arrived damaged or defective.
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Refunds will be issued to the original payment method once the return is received and inspected.
Non-Returnable Items
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Custom or personalized orders
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Gift cards
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Sale or discounted items
Damaged or Defective Items
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If your item arrives damaged or defective, please contact me within 48 hours of delivery with photos, and I’ll make it right—whether that’s a replacement, repair, or refund.
How to Start a Return
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Email me at olivia@12thhousemoonjewelry.com with your order number and reason for return.
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I’ll provide return instructions, including the return shipping address.
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Once I receive your return, I’ll process your refund or exchange.
If you have any questions, don’t hesitate to reach out! I appreciate your support and want to ensure you have a great experience shopping with 12th House Moon. 🖤✨