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Returns and Exchanges

I want you to love your purchase! If for any reason you are not completely satisfied, I’m happy to offer returns or exchanges under the following conditions:

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  • Items may be returned or exchanged within 7 days of delivery.

  • To be eligible, items must be unused and unworn.

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

  • Refunds will be issued to the original payment method once the return is received and inspected.
     

Non-Returnable Items

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  • Custom or personalized orders

  • Gift cards

  • Sale or discounted items
     

Damaged or Defective Items

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If your item arrives damaged or defective, please contact me within 48 hours of delivery with photos, and I’ll make it right—whether that’s a replacement, repair, or refund.

 

How to Start a Return

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  1. Email me at olivia@12thhousemoonjewelry.com with your order number and reason for return.

  2. I’ll provide return instructions, including the return shipping address.

  3. Once I receive your return, I’ll process your refund or exchange.
     

If you have any questions, don’t hesitate to reach out! I appreciate your support and want to ensure you have a great experience shopping with 12th House Moon. 🖤✨

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