Alectrona Bracelet - Protea

How can I best care for my beaded jewelry?

-Allow all lotions, hair products, and perfumes to fully dry before putting on your jewelry.

-Remove jewelry before swimming or bathing, and generally avoid submerging it in water. If this does occur, gently pat it dry with a soft cloth, and hang or lay flat allowing it to dry completely.

-Please avoid exercising or engaging in strenuous activity while wearing your jewelry, especially any that may result in snagging or tearing.

-Over time, you may notice some colors of beads have changed. This typically only happens to beads with metallic finishes, for example gold beads may appear rusted or oxidized. This is a completely normal part or regular wear and is beautiful in its own way, but you can help to slow this process by keeping your jewelry in a dry, airtight container away from direct sunlight, as well as following my previous recommendations. Please note that changing of bead color does not qualify as defective product, and will not be subject to reimbursement or replacement.

What should I expect for shipping?

I am a one-woman show here at 12th House Moon, so please allow me 1-5 days to process your order. Your patience is greatly appreciated and I always do everything I can to get your order shipped in a timely manner :) Domestic orders typically arrive within one to two weeks of shipment. International orders are trickier to predict, but will generally arrive within the month. Please remember that I have no control over a package once it is in the postal system, and shipping delays due to the carrier are completely out of my hands. However, I will of course provide you with a tracking number and do what is within my power to alleviate any shipping stress.

What happens if my package is lost in transit or stolen?

Ugh, that is simply the worst. Unfortunately, as packages are out of my hands once in the possession of the carrier, I am not able to offer refunds or replacements for missing items at this time. Please make sure you are providing a secure, carrier-verified address at checkout.

What happens if my jewelry gets damaged in shipping?

Oh no! If your piece arrives damaged, please contact me within 48 hours of delivery and we can work out a replacement or repair plan. I have never had a piece get damaged in transit and I take great care while packaging your orders, but there’s a first time for everything!

I am unable to issue refunds or accept returns at this time, so please read all product descriptions and view all photos carefully before purchasing. If I've made a mistake in your order, please send me an email and I will do everything I can to make it right.